1. Who We Are

This website is operated by Nalin Anthony, a personal transformation coach. References to “we,” “us,” or “our” throughout this policy refer to Nalin Anthony and this coaching practice. If you have questions about this policy or how your data is handled, please use the contact details at the end of this page.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details — your name, email address, and phone number when you submit an enquiry or book a session.
• Communication content — messages you send via contact forms, email, or any intake questionnaires.
• Booking information — session preferences, scheduling details, and any background information you voluntarily share.
• Usage data — pages visited, time spent on the site, browser type, and device information collected automatically via cookies and analytics tools.
• Payment details — processed securely through third-party payment providers; we do not store card details directly.

3. How We Use Your Information

Your information is used only for the following purposes:

• To respond to your enquiries and schedule coaching sessions.
• To deliver coaching services and follow up as agreed.
• To send session reminders, resources, or relevant updates you have opted into.
• To improve the website experience and understand how visitors engage with content.
• To comply with legal and regulatory obligations.

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — when you voluntarily submit a form or opt in to communications.
• Contractual necessity — to fulfil a coaching engagement you have entered into.
• Legitimate interests — to maintain and improve this website and our services, where your rights and freedoms are not overridden.
• Legal obligation — where we are required to retain records by applicable law.

5. Cookies & Analytics

This website uses cookies — small text files stored on your device — to understand how visitors use the site. We may use tools such as Google Analytics to collect anonymised usage data. You can manage or withdraw your cookie consent at any time through your browser settings. Disabling cookies will not prevent you from using the website, though some features may be affected.

6. Sharing Your Information

We do not sell or rent your personal data. We may share information only with:

• Service providers — such as scheduling platforms, email tools, or payment processors, strictly for service delivery.
• Legal authorities — if required by law or to protect our legal rights.

All third-party providers are required to handle your data securely and in accordance with applicable privacy law. All personal information shared during coaching sessions is treated with strict confidentiality and will not be disclosed to third parties except where required by law or where there is a risk of harm.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict how we process your data.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below.

9. External Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. Continued use of this website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@nalinanthony.com